Return and Refund
At TrueStepGo, we strive to ensure your satisfaction with every purchase. However, if you’re not completely satisfied with your order, we’re here to help. Please read our Return and Refund Policy carefully.
1. Returns
- Eligibility for Returns: Items must be unused, in their original packaging, and returned within 30 days of purchase. Certain products, such as custom-made or clearance items, may not be eligible for return.
- Return Process:
- Contact our customer support team to initiate a return.
- Provide your order number and details about the item(s) you wish to return.
- Once approved, you will receive instructions on how to send the item(s) back.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
2. Refunds
- Refund Eligibility: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
- Partial Refunds: Refunds may be reduced for returned items that show signs of use, damage, or missing components.
3. Damaged or Defective Items
If your order arrives damaged or contains defective items:
- Notify us within 7 days of receiving your order.
- Provide photos of the damaged or defective product along with your order details.
- We will either replace the item or issue a full refund, including shipping costs.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or personalized products.
- Clearance or final sale items.
- Items not in their original condition or packaging.
5. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order for the desired product.
6. Contact Us
If you have questions about your return or refund, please reach out to our customer support team. We’re here to assist you and ensure a smooth experience.
Thank you for choosing TrueStepGo!