Shipping Policy
At TrueStepGo, we’re committed to delivering your crafting supplies quickly and reliably. Please review our shipping policy for detailed information about how we handle deliveries.
1. Free Shipping Across Canada
We are pleased to offer free shipping on all orders within Canada. No minimum purchase is required. Simply place your order, and we’ll take care of the rest!
2. Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Please note that processing times may vary during peak seasons or promotions.
3. Delivery Time
- Standard delivery times for orders within Canada range from 3–7 business days depending on your location.
- Deliveries are made Monday through Friday, excluding public holidays.
4. Payment Terms
- All payments are handled according to our store policies, and cash payments are accepted. Orders are processed and shipped after payment confirmation.
5. Shipping Method
- All orders are shipped via trusted carriers to ensure safe and timely delivery.
- You will receive a tracking number once your order has been shipped so you can monitor its progress.
6. Delivery Issues
- If your package is delayed, lost, or arrives damaged, please contact our customer support team immediately.
- We will work with the carrier to resolve the issue and ensure you receive your items.
7. International Shipping
At this time, TrueStepGo offers shipping only within Canada. We look forward to expanding our services in the future.
Contact Us
If you have any questions or concerns about your shipment, feel free to reach out to our support team. We’re here to help!
Thank you for shopping with TrueStepGo!